Our Shipping Policy
How It Works
1) Your puppy departs from the airport using any of of the most recommended agencies to your nearest airport, He/she travels in a climate controlled cabin area for pets. He/she travels in a climate controlled cabin area for pets, in an airline approved carrier. Ahead of time, you will have a flight #, arrival time, and a reference # that identifies your puppy. We make all the arrangements for you, and you pick your puppy up at the airport, just like picking up a person & you will need a reference/airbill number. Shipping is totally safe & stress-free on the puppy. You will receive puppy within 5-6 hours the same day after shipping depending on your location. Puppies on planes are as safe as you or me flying. I have shipped dogs for more than 14 years now. I always try to ship direct non-stop when flying puppies and adults. In my experience and opinion, my puppies are very comfortable and the new owners tell me that their new puppy has arrived happy and not at all stressed.
2) We ship our puppies using airlines because it is the fastest & safest way to transport our puppies from our place to yours especially if you live far away or in another state. Our puppies are shipped in an airline approved plastic pet kennel that we customize depending on the weight of the puppy, the distance or duration of the journey. They ride in a special climate-controlled & pressurized compartment on the plane which is no difference from the cabin. They are not in the same compartment as the passenger luggage.
3) Our shipping crates are clearly marked with colorful “LIVE ANIMALS” and “UP” stickers. We mark the crates clearly with the destination airport, the confirmation number, the phone and address of the customer. When we know that a puppy is going to be shipped, we play with them in the crate prior to shipping so they are used to it. They have never shown fear of the crate. We put lots of food & plenty of water in the shipping crate. The water provide all the moisture the puppy needs during delivery. One reason we do this is in case, in the unlikely event the puppy should get stuck at an airport overnight (because of connecting flight trouble), we don’t have to worry if they have enough to eat or drink. Although traveling is not that hard on them, we do not like to make them spend any more time than absolutely necessary in transit. For this reason, we also look for the shortest route & always schedule direct flights if possible.
4) We check weather conditions at the receiving end and only ship when we consider it safe to do so. We put our puppies’ health above all other considerations and do not ship when we feel it could be dangerous to the puppies’ well-being. We usually ship Monday – Saturday. We guarantee safe & healthy arrival of your puppy. We WILL NOT SHIP if we feel that weather conditions are hazardous for the puppy. Your puppy may take few days to adjust once they get to their new homes, sometimes it takes them a day or two to settle in, but by far, the vast majority of people tell us they just step right out of the shipping crate & act right at home.
All puppies are flown with ice water, bedding and food attached to their crate if needed. Shipping varies, but, we use major recommended delivery agencies. They are wonderful with animals and have new planes with compartments made especially for kittens, puppies, birds, insects, etc.
These are required for all pets travelling via air. This is to ensure all pets are not sharing anything more than a ride. All airlines require this certificate. YES, it is mandatory. Please be waiting for your puppy at home or the airport at the given time. Usually, the puppy is available 1 hour after the flight’s arrival time & a valid ID such as driver’s license is needed for pick up. We really appreciate knowing that the puppy has arrived safely & at home with you, so please call or email us as soon as you get the chance. Don’t forget to take your puppy to your veterinarian for the regular arrival-health-check-up within 48 hours of arrival. A follow-up call is placed 24 hours after you have received your new puppy to ensure everything is perfect, to answer any questions you have & to measure your satisfaction. See our shipping crates below.
At the airport
Please keep your phone close on the day of your dog’s arrival. If there are more than one airport close to your home, please be sure at which airport your dog is going to land. Do not send someone else to pick up your dog if this is not already planned for. The airline will not give the dog to anyone else except the person named on the booking form. Take some sort of official photo identification (such as a driving license or passport) when picking up your dog. Be there on time as flights sometimes arrive early. We would really appreciate if you contact us to let us know that everything went smoothly and your dog has arrived home safely.
Health check upon arrival
We wish to remind you that you are supposed to take your New Doggy for a check-up by your trusted veterinarian within 72 hours of its arrival.